Terms and Conditions

Please read these Terms and Conditions carefully before using the www.enhancesupervisionandtraining.com.au website and accessing services provided by Enhance supervision and training from here on referred to as (“us”, “we”, or “our”). We reserve the right, at our sole discretion, to change the Terms and Conditions from time to time. By using the website / accessing service, you agree to the Terms and Conditions as they appear whether or not you have read them. If you disagree with any part of the Terms and Conditions, please do not use this website/access the service.

 

WEBSITE / SERVICES USE AND CONSENT

Whether you use this website / services as a casual visitor, participant, guest, or as a member of our programs, you agree to certain terms which are outlined below. If you have purchased a service, subscription or otherwise entered into an agreement with us, you will also be governed by the terms of the agreement or the terms and conditions for that program, which shall prevail in the event of a conflict. Online purchases have additional terms and conditions relating to the transaction as indicated.

Although every effort is made to ensure the accuracy of published information on or through this website/marketing material, they may inadvertently contain technical inaccuracies or typographical errors. This information may be changed or updated without notice. We assume no responsibility for errors or omissions on the site or in marketing material. If we need to contact you, we may do so by email or by posting a notice on the website. You agree that this satisfies all legal requirements in relation to written communication.

 

YOUR OBLIGATION

You must provide true, current and complete information in your dealings with us and must promptly update that information as required so that the information remains true, current and complete.

You must not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises or may compromise, the website/services or any underlying system, or otherwise attempt to damage or interfere with the website/services or any underlying system. You must obtain our written permission to establish a link to our website. If you wish to do so, please email your request to admin@enhancesupervisionandtraining.com.au

 

INTELLECTUAL PROPERTY

Unless otherwise indicated, all materials

  • on the Website, including text, graphic, design, names, logos, and underlying software
  • in training presentations, training notes, handouts, templates and flyers

are protected by copyright owned or licenced by us, and you acknowledge and agree that this is the case. Except as permitted by law, you must not modify, copy, reproduce, frame, upload to a third party, post, transmit or distribute the material except as provided for in these Terms unless unauthorised in writing.

We permit the material on the Website / services to be downloaded to your computer for viewing as long as;

  • The material is kept intact and in the same form as presented on the Website (including any copyright or other notice);
  • It is used for a lawful purpose; and
  • The material is appropriately attributed to us or the source.

DISCLAIMER

As a visitor to this website / service you agree that you are using your own judgment in using the information provided on and through this website, which is done at your own risk.

THE INFORMATION, PROGRAMS, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE WEBSITE AND BY US AND ANY THIRD PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE WEBSITE / SERVICES OR MATERIALS ON THIS WEBSITE / SERVICES OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. The content of this website / services are provided for educational and informational purposes only to help you reach your own goals, but you are solely and personally responsible for the results you obtain through our website / services.

 

LIABILITY

To the maximum extent permitted by law, you access and use the website / services at your own risk and we are not liable or responsible to you or any other person for any loss under, or in connection with these terms, the website / services or your access and use (or inability to access or use) the website / services. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach or statutory duty, or otherwise.

 

LINKS TO OTHER WEBSITES

Our website / services may contain links to third-party sites or services that are not owned or controlled by Enhance supervision and training. We have no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party website or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through such websites or services.

 

TESTIMONIALS

This site presents real-world experiences, testimonials, and insights about other people’s lived experiences for purposes of illustration only. The testimonials, examples and photos used are of actual people and achievements. Each person approved these testimonials, examples, and photos for use in materials to speak to our Program, Product and/or Service, but they are not intended to represent or guarantee that current or future clients will achieve the same or similar results. Rather, these stories represent personal experiences and what is possible with our Program, Products and/or Services. Each of these unique stories are the culmination of numerous variables, some of which we cannot control.

 

DOWNLOADS

This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle-free, we are not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please take good care of yourself and ensure you have adequate protection against viruses and other malicious attacks that may occur without our knowledge or consent.

 

NO SPAM

Publication of email addresses and information on the Website does not imply consent to the receipt of unsolicited commercial electronic messages or SPAM.

 

PRIVACY

You agree that we will collect and manage your personal information supplied to us in accordance with our Privacy Policy. You agree to our Privacy Policy available at http://www.enhancesupervisionandtraining.com.au

 

PURCHASES

If you wish to purchase any service or product marketed and/or made available through this website, you may be asked to supply certain information relevant to your purchase including, without limitation, your full name, organisation name, contact details and limited relevant personal information.

 

PAYMENT TERMS

Some products and services on this site may be offered for purchase. Quotes and Tax invoices for purchases will be provided through Quick books online via this website.  We accept payment via PayPal or direct bank deposits. If making a direct deposit, you MUST also send us an email notification of your payment and the product or service you are purchasing to admin@enhancesupervisionandtraining.com.au

 

FEES

Enhance supervision and trainingmay assess a $15 late fee for any payment that is 7 days past due. If a customer initiates a chargeback, we may assess a $50 processing fee for each individual chargeback.

 

REFUND POLICY

Enhance supervision and training strives to ensure 100% satisfaction with services it provides. In the case of participant not being able to participate in online or face to face training / professional supervision / debriefing session due to a reasonable unforeseen circumstance occurring, an alternate arrangement may be made to enable participation.

 

When there is an unforeseen circumstance, please contact us by emailing admin@enhancesupervisionandtraining.com.auWe will endeavor to contact you promptly to discuss and resolve your issue. When a reasonable unforeseen circumstance occurs you have the right to choose whether you prefer to:

  • For training only
  • Postpone the training until the next intake.
  • Cancel and receive a full refund minus a $25 handling fee. If you would like to receive a refund, you must contact us within 24 hours of the scheduled training sessions.
  • For professional supervision / debriefing
  • You must ring us at least 4 hours prior to the scheduled session to postpone the session to a date + time agreed by us, if not full payment will be required for the unattended scheduled session.
  • We will determine whether you are entitled to lesser payment based on the nature of the unforeseen circumstance.

 

JURISDICTION

If you have a problem, contact us and we will discuss it. If we can’t reach an agreement, we may suggest using a neutral third party (mediator) to help us reach a solution. If it is not resolved to both parties satisfaction at the time, disputes or arguments arising under this agreement are to be dealt with under the law of Queensland, Australia.

 

OUR DETAILS

If you have any questions about these Terms and Conditions, please contact us:

Cheryl Staal

Email: admin@enhancesupervisionandtraining.com.au

Phone: 0432042251

Mail: PO Box 99 Palmwoods Qld 4555

 

Last Updated: 25 May 2018